Terms and Conditions

(PLEASE READ CAREFULLY)

 

The purchase of any travel services offered by AIR YOU GO TRAVELS PHILIPPINES CO. constitutes a contractual arrangement between you and the company, and represents your acceptance of the Company’s Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions before making an actual payment. You are advised to request the latest version of the Terms & Conditions or you may also access the latest version of the Terms & Conditions through www.airyougotravels.com/terms.

PRODUCT PURCHASE:

Direct Purchase

  • Each offer has its own validity (travel period and selling dates). Be sure to check the validity for each deal; Rates may
    change without prior notice
  • Promo rates are not valid during weekends/peak days, special/regular/public holidays, fairs and conventions. Regular
    rates may apply.
  • Promo rate is good for one (1) person with a minimum number of persons required to avail the promo rate; Failure to
    comply leads to additional charges.
  • Rate is inclusive of value added tax and surcharges of Air You Go Travels Philippines Co.
  • Rates are based on existing lowest-priced service for every inclusions stated, considering possible and mandated
    discounts.
  • HOTELS/ROOMS AND FLIGHTS ARE ALWAYS SUBJECT TO AVAILABILITY. Promo rates have limited availability and
    are non-refundable but re-bookable subject to penalty fees and surcharges. Supplier’s terms & conditions apply.
  • Free Airport and Tour Transfer Services are on a Seat-In-Coach basis, specified time and meeting points for pick-up and
    drop-off is strictly observed.
  • Advance booking is required. A minimum of twenty (20) days prior to preferred travel dates and is subject for availability.
  • No refund/rebooking once booked and confirmed.
  • Name change is strictly prohibited. Make sure to provide the accurate passenger details. Failure to do so, penalties
    and surcharges may apply.
  • Offers cannot be purchased in conjunction with third-party certificates or discount coupons, and other government
    mandated discounts (e.g. Senior Citizen and/or PWD discounts)

Indirect Purchase (Website)

  • Each deal has its own validity (travel period and selling dates). Be sure to check the validity for each deal; any purchased
    vouchers redeemed after the selling dates are non-refundable and additional charges may apply subject to the terms &
    conditions of the purchased deal.
  • ALL vouchers are not valid during weekends/peak days, special/regular/public holidays, fairs and conventions
  • One voucher is good for one (1) person with a minimum number of vouchers required to avail the promo rate; Failure to
    comply leads to additional charges.
  • HOTELS/ROOMS AND FLIGHTS ARE ALWAYS SUBJECT TO AVAILABILITY.
  • Free Airport and Tour Transfer Services are on a Seat-In-Coach basis, specified time and place for pick-up and drop-off is
    strictly observed.
  • Advance booking is required. A minimum of thirty (30) days prior to preferred travel dates otherwise rebooking to a later
    date applies and subject to the terms & conditions of the purchased deal.
  • No refund/rebooking once booked and confirmed.
  • Voucher is transferable and can be given as a gift to family or friends given that the booking/reservation has not
    been finalized yet. Buy as many vouchers as you want.
  • Price is inclusive of value added tax and surcharges of Air You Go Travels Philippines Co.
  • Rates are based on existing lowest-priced service for every inclusions stated, considering possible and mandated
    discounts.
  • Vouchers cannot be purchased in conjunction with third-party certificates or discount coupons, and other government
    mandated discounts (e.g. Senior Citizen and/or PWD discounts)

 

PRICE POLICY
All package rates are based on rates known at the time of publication. Package rates are per person. Air You Go Travels Philippines Co. practices a “No hidden Charge” policy. Price is inclusive of value added tax and surcharges of Air You Go Travels Philippines Co. Prices are subject to change without prior notice, terms & conditions will apply. AIR YOU GO TRAVELS PHILIPPINES CO. reserves the right to re-price/re-quote for any additional fees that may have incurred (i.e. government taxes, or hotel/airline surcharges or change in rates).

 

PAYMENT
A non-refundable and non-transferable full payment of the total package is required for Air You Go Travels Philippines Co. to process the reservation for you. Air You Go Travels Philippines Co. accepts cash, cheques, and credit cards. Your booking is not confirmed and payment is not deemed made until the payment is received by Air You Go Travels Philippines and you receive a statement invoice. Your reservation will likewise be automatically cancelled if the payment required is not received within the specified period and Air You Go Travels Philippines Co. reserves the right to apply cancellation charges if necessary. Price is guaranteed upon receipt of actual payment.

CASH PAYMENT is highly recommended but if you wish to make a CHEQUE payment, kindly advise us of such. Although cheque payments are honoured, Air You Go Travels will only process the reservation once the cheque has been cleared. Air You Go Travels is not held liable if slots would no longer be available at the time of reservation if the cheque deposited is late for clearing. Please bring the cheque in our Booking offices before 2PM. Please be advised that inter-bank cheque deposits may take up to 3-5 business days.

Since all package rates at the time of publication are on cash basis, CREDIT/DEBIT CARD payments will be subjected to convenience fees.

Please review and verify your statement invoice thoroughly and contact Air You Go Travels Philippines Co. immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Air You Go Travels Philippines Co. cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. In the case of billing errors, Air You Go Travels Philippines Co. reserves the right to re-invoice you with correct pricing.

Air You Go Travels Philippines Co. is not responsible for cancelled package reservations in the event payment is not received on time. Payment in full is required at time of booking for reservations.

 

AIR ARRANGEMENT
All carriers are independent operators and are not owned, managed or operated by Air You Go Travels Philippines Co. Your airline ticket is a contract between you and the air carrier only, even if you purchased it through Air You Go Travels Philippines Co. By purchasing your air services through Air You Go Travels Philippines Co., you will not hold Air You Go Travels Philippines Co. liable for any changes, disruptions, cancellations, etc. concerning the air services you availed.

All Airlines have differing rules and policies regarding schedule changes. Due to the operational needs of each airline, they often make changes to the flights that they are currently operating. Often these changes are a prediction of travel needs for future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and/or cancellations.

Air You Go Travels Philippines Co. is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you purchased air through Air You Go Travels Philippines Co., we will try to assist in making new arrangements providing you have not yet checked in with your airline for your first flight segment. Please be aware airline fees often apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules or delays. These fees will be payable to the airline directly at time of request. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination.

Air You Go Travels Philippines Co. will make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure. If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email/phone. We will attempt to contact you; however, due to limiting reasons such as but not limited to beyond office hours, we are unable to get in touch with you regarding such changes. It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails or keep their phone lines open for updates regarding flight schedules and respond in a timely manner.

If you make your own flight arrangements, Air You Go Travels Philippines Co. will not be responsible for any loss resulting from cancellation or changes in international gateways, itineraries or travel dates. We recommend that you do not purchase airline tickets with high penalty charges for changes.

 

BAGGAGE ALLOWANCE
If you purchased air through Air You Go Travels Philippines Co., our package is exclusive of baggage allowance unless indicated/requested; should you decide to purchase additional baggage, please inform us within ten (10) days after booking has been made. Otherwise, adding baggage allowance will be on own arrangement.

 

FREQUENT FLYER REWARD PROGRAMS/MEMBERSHIP PRIVILEGES
Please note that Frequent Flyer mileage accrual/privileges is at the discretion of the airline(s) and is not always granted for airfare purchased through Air You Go Travels Philippines Co. You will need to contact the airline(s) directly for information on Frequent Flyer Programs and any applicable reward mile accrual. Air You Go Travels Philippines Co. cannot assist with this process. Cancellation penalties, as noted above, will apply to all airfare, regardless of accrual grants. Please take this into consideration before purchasing an airline ticket.

 

HOTEL ACCOMMODATION
The hotel partners of Air You Go Travels Philippines Co. are intended to be used on all departures; however hotels/rooms are not guaranteed and are always subject to availability. Air You Go Travels Philippines Co. reserves the right to substitute other hotels than those listed on the itinerary pages. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent or similar class, when available, to those shown. No refunds are provided for hotel changes; full cancellation penalties may apply. Hotel upgrades are subject to additional charges.

Sneak-in guests are considered to have no bed allocation but will share with other room guests. Breakfast, transfer, and tours (if applicable) will still be provided. Sneak in guests are not considered as official guest. Please be advised that sneak-in guests must not join the hotel check-in process.

Security deposits or commonly known as Incidental charges may be collected by the Hotel upon check-in and please note that Hotel Standard Check-in time is 1pm – 2pm and standard Check-out time is 11am – 12nn however may vary worldwide; Air You Go Travels Philippines Co. cannot control or guarantee check-in times.

 

SERVICE TRANSFERS
Free Airport and Tour Transfer Services are on a Seat-In-Coach basis, specified time and place for pick-up/drop-off is strictly observed. Air You Go Travels Philippines Co. will not be held liable for missed services if failure to comply specified schedule/meeting point.

And IF the airline reschedules or delays a flight for any reason outside the specified time or place for pick-up and drop-off, no free private transfers will be arranged since flight changes by the airline partner is beyond our control. Airport transfers will be on own
arrangement.

 

TRAVEL ITINERARY
Itineraries are always subject to change without prior notice which may be brought about by force majeure, government mandated changes, weather conditions, flight changes, and the like. Air You Go Travels Philippines Co. is not responsible for any last minute itinerary change/revision impulse by the tour operator for whatever reason they may have.

Sightseeing tours, Recreational Park visit and/or Famous Landmarks/Tourist Spot visits are provided by a separate service provider. In the event that a Tour operator is cancelling a portion of your Travel Package, we will, at your request, try to obtain alternative arrangements, however, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.

During local or national holidays or special events, peak seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. Air You Go Travels Philippines cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason.

Tours are conducted based on group arrangements thus specified time and place for pick-up/drop-off is strictly observed and delays may be experienced unless stated otherwise.

 

TRAVEL DOCUMENTS
Passenger Travel Documents (e-ticket, itineraries, and vouchers) are sent through email or pick-up provided full invoice payment has been received. Other documents needed for travel, should be on own arrangement. Please refer to the Immigration Requirement document.

If you are a government employee, you are required to secure a “Travel Order” from your Head Office or Office of the President before travelling abroad.

If you are a DOST Scholar, you need to secure a certification or a clearance from DOST before travelling abroad.

For expectant mothers or pregnant women, you must advise of the progress upon booking and at the time of check-in; pregnancy of 24 weeks to below 34 weeks need to secure a Fit-to-Travel clearance from the OBGYN and need to fill-up the special handling form upon check-in. The airline does not accept the carriage of expectant mothers with age of gestation 34 weeks and beyond.

Travellers with Medical Condition; Persons with Disabilities and Persons with Reduced Mobility need to secure a fit-to-travel from attending physician and at least have an able person to accompany for travel.

 

VISA AND PASSPORT
You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Visa and entry documents must be obtained independently. Air You Go Travels Philippines Co. is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, and Air You Go Travels Philippines Co. cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation.

All passengers travelling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when travelling, as many countries require blank pages. Multiple-entry visas are required for some destinations. It is your responsibility to verify all visa and passport requirements. The process of obtaining a visa and/or passport can take up to three months or more.

For Passport Processing handled by Air You Go Travels Philippines Co., the company shall not be responsible in any manner for the delay on the part of the concerned office (DFA, Department of Foreign Affairs) in processing your passport.

For Visa processing handled by Air You Go Travels Philippines Co. main responsibility is to assist but have no role whatsoever in the assessment of a visa application, which is the sole prerogative of the Visa Section of whichever Embassy the Visa is applied for. The company cannot guarantee instant approval for it depends on your financial capability, credit history and the like and will not in any manner be liable or responsible for any delay in the processing or rejection of any visa applications, once the documents
have been delivered for processing.

 

GOVERNMENT FEES
All rates are non-inclusive of government fees such as Philippine travel tax for international packages, international and domestic terminal fees set forth on selected airports and on some domestic airlines, environmental fees and other government fees implemented on selected destinations. You are responsible to pay for such charges/fees.

 

OTHER FEES
Fees associated during tours such as mandatory tipping fees, souvenir fees, and other tour associated fees are not included on all packages sold by Air You Go Travels Philippines Co. The company is not held liable for any collected/solicited fees during the tour not listed on the inclusions of the package sold. Air You Go Travels Philippines Co. makes sure to provide the information regarding necessary fees to be collected during the trip. Any other fees or payments solicited from guests during the trip are of guest’s discretion.

 

BOOKING CANCELLATIONS
If a booking cancellation is received by Air You Go Travels Philippines Co. prior to the date of travel, your non -refundable deposit will be retained and a 5% cancellation fee will apply.

Air You Go Travels Philippines Co. reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand or force majeure.

In the event of natural phenomenon, force majeure, or mandated government cancellations, leading to cancellation of flights or trips into the preferred destination, guests may not be entitled to a refund but may be able to move their booking to a later date depending on Hotel/Pension/Resort room availability., Air You Go Travels Philippines Co.‘s only responsibility will be is to try to rebook the same reservation with a different departure date, or a similar vacation but there is no guarantee of availability of offering.

For air-inclusive packages, Air You Go Travels Philippines Co. will try to confirm air schedules for the selected new dates, subject to hotel/service availability. Air You Go Travels Philippines Co. cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Air You Go Travels
Philippines Co.

 

REVISIONS
Necessary penalty charge may apply per person for any revision made to the confirmed reservation unless the change increases the value of booking.

Name changes are strictly prohibited. Air You Go Travels Philippines Co. is not responsible for incorrect passenger information (Name, Title, Age, Date of Birth and Passport Details) provided by the person who made the reservation.

Confirmed reservations are non-transferable, change to another name and/or destination is not permitted.

 

REFUNDS
Any purchases made through Air You Go Travels Philippines Co. are non-refundable once booked and confirmed.

No refunds will be provided by Air You Go Travels Philippines Co. for portions of trips missed due to cancelled, rescheduled or delayed flights or if passenger is not permitted by the Immigration Consulate to travel after airport check-in, nor is Air You Go Travels Philippines Co. responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.

There are NO REFUNDS for unused transport, hotels and tours. In case you have to withdraw from tour after it has begun due to medical reasons, we regret that we will not be able to make any refund for absences from the tour. Supplier’s terms & conditions apply.

In the event of natural phenomenon, force majeure, or mandated government cancellations, leading to cancellation of flights or trips into the preferred destination, guests may not be entitled to a refund but may be able to move their booking to a later date depending on Hotel/Pension/Resort room availability., Air You Go Travels Philippines Co.‘s only responsibility will be is to try to rebook the same reservation with a different departure date, or a similar vacation but there is no guarantee of availability of offering.

For Pre-booking Status Reservations; if you wish to cancel and have your payment refunded, a cancellation fee of 5% will be deducted from the whole amount. Refund option will only be made available once all options have been exhausted a month prior to the initial travel date agreed upon reservation. Refunds will usually take 30-40 business days depending on the approval of the Finance Head.

 

PARTICIPATION
For the benefit of everyone on your vacation, Air You Go Travels Philippines Co. reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. Air You Go Travels Philippines Co. will not refund or cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behavior.

 

SPECIAL ASSISTANCE (Disabled, Elderly, Expectant Mothers, etc):
You must report any disability requiring special attention to Air You Go Travels Philippines Co. at the time the reservation is made. Air You Go Travels Philippines Co. will make reasonable attempts to accommodate the special needs of travelers needing special assistance, but is not responsible in the event it is unable to do so nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. Air You Go Travels Philippines Co. cannot provide individual assistance to a guest for walking, dining, getting on and off transport vehicles, or other personal needs. Air You Go Travels Philippines Co. strongly recommends a qualified and physically able companion must accompany travelers who need such assistance. All travelers with Air You Go Travels Philippines Co. are subject to the Participation clause above.

Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting or walking, sometimes on unpaved or cobblestone streets. Air You Go Travels Philippines Co. is not responsible for any missed activities due to a participant’s inability to participate with the group.

 

YOUNG TRAVELLERS
Travelers who are under 18 years old on the departure date must be declared upon reservation and should be accompanied by an adult (a parent or a guardian with financial support to the minor) all throughout the vacation. Otherwise, young traveler need to secure a Travel Clearance on own arrangement, and may call their respective Social Welfare office to secure such document.

Legal Guardians, Single parents or either of the parents accompanying the young traveler need to secure the proper documents needed for travel on own arrangement.

Young traveller discounts apply to Air You Go Travels Philippines Co., to receive the young traveler’s discount, the age of the young traveler entitled for discount differ per destination and must qualify at commencement of services depending on the travel package availed.

Infants less than sixteen (16) days old are not permitted to travel.

 

SAFETY
Please be aware that during your participation in vacations booked by Air You Go Travels Philippines Co., certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Air You Go Travels Philippines Co. will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Air You Go Travels Philippines Co. will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold Air You Go Travels Philippines Co. harmless regarding any provision of medical care or the adequacy of any care rendered. Air You Go Travels Philippines Co. is not responsible for such risks and dangers that may arise beyond our control. Payment indicates you accept these risks and dangers and agree to hold Air You Go Travels Philippines Co. harmless for such.

 

OPTIONAL EXCURSIONS & ACTIVITIES
Optional activities and excursions (“the Services”) that are provided by local operators or other third parties that are entirely independent of Air You Go Travels Philippines Co. and do not form any part of the product or services sold to you by Air You Go Travels Philippines Co. or of these Terms & Conditions, even where Air You Go Travels Philippines Co. suggests particular operators/other third parties and/or assists you in booking such optional activities or excursions. Your contract for such Services will be with the organizer or operator of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. Air You Go Travels Philippines Co. has no liability for any such optional activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional activity or excursion. All Excursions and/or Activities should be declared consulted.

Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by Air You Go Travels Philippines Co. or that any such advice or assistance is given on behalf of Air You Go Travels Philippines Co. Vacation participants are asked to check with the operator of any optional activity or excursion and the applicable Terms & Conditions before booking. For operational reasons, not all optional excursions listed in the tour itinerary, published online or in travel documents may be available during your vacation.

Any intent of availing an optional activity or excursion to be/have been booked separately from Air You Go Travels Philippines Co. should be stated or declared so that the best time to have them can be advised. Itineraries provided by Air You Go Travels Philippines Co. are always subject to necessary changes because of factors such as but not limited to lesser number of persons required to run the tour, cancellations, bad weather, force majeure, labor strikes, etc. These changes may affect other tours and excursions separately booked without the knowledge of Air You Go Travels Philippines Co. Any liabilities whatsoever shall not be made imposable upon Air You Go Travels Philippines Co. in the event that guests will not be able to advise us of their intent to book other optional activities or excursions.

 

RESPONSIBILITY
Air You Go Travels Philippines Co., located at 14/F Chinabank Corporate Center, Samar Loop, Cebu Business Park, Hipodromo, Cebu City, Cebu, Phils, is an independent company licensed to market and distribute travel products and arrange for the vacation services offered on the web site or on any social media.

Air You Go Travels Philippines Co. makes arrangements with third-party vendors for tour and package services and accommodations, including air transportation, lodging, and car rental (each a “Travel Supplier”). Air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint venturers of Air You Go Travels Philipiines Co. or its affiliates.

All certificates and other travel documents for services issued by Air You Go Travels Philippines Co. are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied. By using our services, the customer waives any claim against Air You Go Travels Philippines Co., its subsidiaries or affiliates, and any of such party’s officers, directors, agents, contractors, or employees, and expressly agrees that neither Air You Go Travels Philippines Co. nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for:

a) Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier;
b) Any inconvenience, loss of enjoyment, mental distress or other similar matter;
c) Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates;
d) Any cancellation or double booking of reservations or tickets beyond the reasonable control of Air You Go Travels Philippines Co.;
e) Any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component; and
f.) Any products or goods bought while on travel deemed fake and not authentic. We encourage our customers to be cautious and to shop wisely.

 

COPYRIGHT
The content found on ww.airyougotravels.com (including but not limited to images, computer code, etc.) is the copyrights of either:
a) Air You Go Travels Philippines Co. or
b) The product’s respective owner.

If you would like to use images, code, or other content available on this website, simply contact us for permission. If you would like to use any content that are properties of third parties, you must get permission from the respective copyright owner before you can legally use the content. Any unauthorized copying of reserved works in any form is strictly prohibited.

 

PRIVACY POLICY
Data that is collected on this website is usually not personally identifiable information, and will never be shared with anyone outside of Air You Go Travels Philippines Co. without your written consent. For more details, please visit this link —-> http://www.airyougotravels.com/privacy

 

PHOTOGRAPHS/PICTURES
After your vacation, Air You Go Travels Philippines Co. would be asking for a group picture and with the traveler’s consent, Air You Go Travels Philippines Co. serves the right to post such pictures in the company’s website or any social media. Failure to provide a photo will nullify the 5% discount you are ligible for on your next booking.

 

“Last Updated on April 07, 2017 7:00 PM. Air You Go Travels Philippines Co. reserves the right to change or modify the Terms & Conditions without prior notice.”